We put the consumer at the heart of our product development process and heard that recharging a toothbrush was a strong preference for many, but not at the cost of a big bulky brush and counter cluttering charging stand," says Simon Enever, Co-Founder and CEO of quip. "The best toothbrush for you, is the one you actually enjoy using morning and night, so personal preferences are a critical factor when choosing the right brush. With over 25,000 5-star reviews, a 4.8 app store rating, and 11 ADA accepted products, this latest innovation is joining a star-studded lineup of oral care products. Quip has sold over 10 million electric toothbrushes to date and millions of other innovative oral care products, proving it understands the needs and desires of the modern oral care market. So now time for me to contact Consumer Product Safety Commission.With the new quip Rechargeable Electric Toothbrush, charging is a snap! Users simply snap the magnetic charging contact to the base of the brush to recharge and only have to do so as little as four times a year* due to the category busting battery life. Thank you for your patience and please let me know how you’d like to proceed! To complete this you can visit to create a new plan and once you have competed your new order, please follow up with me and I’m here to help you further! If you’d like to reactivate your warranty and resume receiving replacement shipments, in order to move forward with our troubleshooting process for a possible replacement, you can sign up for a new refill subscription and I’d be happy to assist you Thank you so much for following up with me! I purchase the product in good faith and feel you should replace it. If the brush and motor could be launched spontaneously with such force that the parts traveled 7 feet, what if that happened while in someone’s mouth? There could be injury to one’s cheek or even could cause choking if it launched down the throat. One thing that your company should be concerned about is a safety issue. I checked battery with battery test meter. Later I reassembled the unit and now it no longer works. I could only turn it off by pulling off the brush and pulling the motor to disconnect. I found the Quip had spontaneously turned on. Yesterday morning we were awaked at 3 AM by a loud buzzing noise coming from the bathroom. With another new battery and new brush head, the unit again worked fine.
It normally runs for 2 minutes and gives a pause at 30 seconds. I also found the battery completely drained so it had been running for a long time. We are the only two people living in our house and the only explanation is that the Quip turned on later that morning and launched the 2 parts under spring pressure. Finally we located the motor in the wastebasket some 7 feet away.
She keeps the quip in a glass on the bathroom sink. Several day ago I was surprised to find the brush head on the bathroom floor and the motor assembly nowhere to be seen.
My wife has nerve damage in her hand due to cancer and the light weight of the Quip is a Godsend. This is a copy of my 4th email to various people at Quip.
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